I used to be paranoid about all the important things going wrong if I let anyone but myself complete these tasks.
That’s why I had been doing all the project management, customer relations, and sales functions for the first 8 years on my own. For the freaking 8 years, I hired only software developers and QA engineers while handling everything else myself.
I reached my saturation point and realized my startup hit the growth plateau when we had 10 customer accounts and hired 50 full-time employees. This is when I realized my company was a big boy, and I had to learn how to entrust business-critical tasks to other people.
Just like everyone else, I only have 8 productive hours in a day. Sometimes I can stretch it to 12-16 at most. If I multitask between 4+ roles, I’m only able to dedicate up to 2 hours of my attention to each. On the flip side, if we have a dedicated person focusing exclusively on one project or one particular assignment, it is 8 hours of undivided focus, and the end result will be of higher quality. There should always be a balance between how fast and how well the job is done.
Higher input = higher output. Thinking about this makes things easier for me.
What are your delegation tips learned by experience?