Munich-based company builder mantro releases app that finally brings helpdesks to Slack

Founded in 2005 by three students at the Technical University of Munich – Markus Ortmann, Benjamin Schüdzig, and Manfred Tropper, mantro develops sustainable, digital business models together with established companies.

Sidequest – Create inboxes for support tickets & personal tasks

In the latest development, the Munich-based company released its app Sidequest for Slack post successful beta phase. The app enables teams to create helpdesks and personal task inboxes directly, bridging the gap between traditional ticketing systems and modern task managers.

Manfred Tropper, CEO of Sidequest and mantro, looks forward to the launch of Sidequest: “When it comes to helpdesks and request tracking tools, we all seem to share the same love-hate: For many teams, they are the only way to process a large volume of requests efficiently and reliably, but at the same time, they can feel incredibly impersonal, old-fashioned and inaccessible. With Sidequest, we combine the reliability of traditional ticketing systems and the ease of use of modern task managers inside Slack, so teams can finally love their helpdesk again.”

Who should use Sidequest?

The app developed by the German company is ideally suited for a team that already uses Slack and wants to make their support processes user-friendly and easily accessible in areas like IT support, facility management, and HR. 

Well, if you are in an agile team, this app adds significant value when it comes to organising tasks autonomously, spontaneously, and transparently in the context of remote work. Sidequest allows workspace members to create tasks in public or private support channels, as well as for each other in personal task inboxes. 

What’s the subscription fee?

Several international startups including a large French publishing house are already using the app to power their IT helpdesks. In fact, the US-American city council already used Sidequest’s beta version for their campaigns. Sidequest is now available here, and you can add it to Slack with just three clicks. 

The monthly subscription fee is $ 1.50 (approx €1.2) per user, which is significantly lower than the cost of comparable helpdesk solutions, claims the company. Also, there is a 30 days trial and is payable or cancelable monthly thereafter. Alternative pricing models are available for enterprise customers, start-ups, and non-profit organizations.

Company’s note to IT admins

Since Sidequest leverages official Slack APIs for authentication and authorisation, there is no need to create separate user accounts or to install new software. Sidequest is made in Germany, all users are fully protected by GDPR – one of the world’s strictest data protection laws.

Main image credits: Sidequest

The post Munich-based company builder mantro releases app that finally brings helpdesks to Slack appeared first on Silicon Canals .

Startups – Silicon Canals

Nomad’s Base Station Pro with Aira FreePower tech finally realizes the promise of wireless charging

Accessory maker Nomad has a long history of delivering great accessories for iOS and Android devices, using great quality materials and craftsmanship. Now, the company is partnering with wireless charging technology startup Aira to debut the latter’s premiere product: FreePower, a position-free wireless charging technology. Nomad’s new Base Station Pro ($ 229) is the first product on the market with Aira’s FreePower tech, and I got the chance to check it out for the past week to see how it measures up.

The basics

Nomad’s Base Station Pro is a wireless charging pad that can charge up to three devices simultaneously. It works with all Qi-capable devices, which includes the latest iPhone models and most of the latest Android phones, as well as numerous accessories, including AirPods Pro and other headphones. In many ways, it’s very similar to what Apple was promising with the AirPower multi-device charger it debuted and then subsequently canceled — but it doesn’t work with the Apple Watch, because that uses Apple’s own proprietary wireless charging tech.

Image Credits: Darrell Etherington

The Nomad Base Station Pro is just under 9 inches long, and about 5.5 inches wide. It’s less than half-an-inch thick, which is especially impressive, given that it has so much charging flexibility hidden within (there are 18 coils inside). As mentioned, it can support charging up to three devices simultaneously, and has an LED indicator on the side with three lights to let you know how many devices are actively drawing charge at any time. Nomad includes one USB-C to USB-C cable in the box, along with a 30w USB-C PD power adapter to connect it.

There are plenty of multi-device wireless chargers out there (Nomad even makes a few) but the real advantage that Aira’s FreePower tech brings to the table is the freedom to place devices on the pad in virtually any orientation and have them automatically charge. Most Qi chargers require you to place devices within a very specific range of area relative to the coil or coils contained within the charger — and being off by even a bit can either cause a device not to charge, or make the charging process much less efficient.

Design and performance

The Nomad Base Station Pro is larger than most wireless chargers out there, but all that surface area is usable space. And Nomad’s signature dark metal and leather finishes are both attractive and practical here. With its single-cable design, this is a much less cluttered and more physically attractive solution to charging than a mess of cables and a multi-USB adapter, for instance.

Inside, Aira’s technology is the beating heart of the Nomad Base Station Pro. There are 18 overlapping coils contained with the charger, along with a layer of controllers on a circuit board that provide the smarts that make its position-free placement charging possible. Basically, Aira’s technology automatically detects what kind of charge any device placed on the pad can accept, and then directs the necessary juice its way, while also optimizing the magnetic field between the device’s built-in charging coil and the coil array found within the Base Station Pro for optimal power delivery.

In testing, it worked just as advertised, detecting my iPhone XS Pro Max no matter what orientation or where I lay it on the pad (provided the phone’s own coil was fully on the pad, of course). Ditto when I added a second iPhone, as well as AirPods Pro, and another set of wireless earbuds I have that feature a Qi-enabled charging case. You can even slide the iPhone along the surface of the pad and it will continue to charge, without losing the connection as the field tracks the device.

What’s ironic about this is that even though it feels like magic, it’s really what I had always imagined wireless charging would be like before I’d actually used any wireless charging devices. Current standard Qi-based charging is much more like having a slightly more convenient but still essentially fixed dock, whereas Aira’s FreePower tech truly allows you to toss down your device and have it charge reliably.

Bottom line

Image Credits: Darrell Etherington

There are some caveats to keep in mind with this tech: First, it’s not officially Qi-certified — but that’s only because there’s no current existing standard for free position, according to the company. They’ve done extensive testing to confirm that it adheres to Qi standards for compatibility, heat management and more, and Aira is working with the Wireless Power Consortium (WPC) that owns and manages the Qi standard to create a standard that covers free-position charging.

In testing, it works well, and charges Qi-enabled devices reliably, with the added convenience of allowing you to place them anywhere on the pad. That may not seem like a huge deal, but it vastly improves the experience. Add three-device support to that, and Nomad’s Base Station Pro quickly becomes a unique (if somewhat expensive) wireless charger that’s hard to beat.

Aira, meanwhile, has big plans for FreePower, which includes providing the tech to a number of partners across consumer and commercial markets. It’s easy to imagine how well this could work in situations like coffee shop counters that are fully wireless charging surfaces, for instance, or in cars with charging center consoles. The company has big plans, but if this debut is any indication, those should pay off with big advantages across daily life for consumers.

Startups – TechCrunch

My idea has finally be validated! I got my first ORGANIC customer!

Took me about 1 week of advertising on Google but it finally happened! I drove 30 minutes with my daughter and spent one hour trying to make it happen but by god, I got my first real sale. I kept remembering that you have to do unscalable things at first to make your business scalable.

So pumped right now. My idea is VALIDATED and I am just tickled to death. I can’t believe it. It’s going to take me a solid while to get everything going but boy am I ecstatic.

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Startups – Rapid Growth and Innovation is in Our Very Nature!

[Tala in Investor Place] Tala Gives Tech Firms a Good Name, Finally!

A Santa Monica, California-based company, technology firm Tala specializes in microloans. According to CNBC.com, these are loans that range from $ 10 to $ 500, made to people in emerging nations. Aside from the small denominations, which I’ll address in greater detail below, previous attempts to reach such borrowers were stymied by their lack of credit profiles.

Read more here.

The post [Tala in Investor Place] Tala Gives Tech Firms a Good Name, Finally! appeared first on OurCrowd Blog.

OurCrowd Blog

When the plan finally comes together.

Hello, I currently have a micro business. I created a restaurant, ran it, sold it when I had two locations. The co-creator/partner now has 4 of them. It's been a while since I thought of a start up, but the last few months I've been thinking, and I just finished the business plan.

yes I'm old school like that!

Feeling great and just wanted to tell someone, I'm a hermit so thought why not reddit? Cant wait to roll it out. It's always fun right!

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Startups – Rapid Growth and Innovation is in Our Very Nature!

AstraZeneca COPD drug finally gets OK from FDA, inching closer to GSK leader – Endpoints News

AstraZeneca COPD drug finally gets OK from FDA, inching closer to GSK leader  Endpoints News
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