Hey friends. Recently been considering adding a issue tracker thats user friendly for everyone in the company to use. The engineers are always bombarded with messages and find it hard to get context in back and forth. Team is ~25 engineers but about 10 others across design/marketing etc that could also use this tool file bugs
Has anyone tried these issue trackers? Have they significantly improved how long it takes to file an issue (time and accuracy)? If not, how long do u guys usually take to file an official issue/ticket from time it was raised?